Refund policy

Refund & Return Policy

At Obscura Works, we take pride in the quality of our products and want every customer to be satisfied with their purchase. Please read our refund and return policy carefully before placing your order.

All Sales Are Final

All sales are final once an order has been processed and shipped. We do not offer refunds, exchanges, or cancellations due to change of mind, personal preference, or buyer’s remorse. Please make sure you review your order carefully before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at obscurawork111@gmail.com with your order number, photos of the issue, and a brief description of the problem. We’ll review your claim and work with you to provide a replacement or solution when applicable.

Lost or Missing Packages

Once an order has shipped, we are not responsible for packages that are lost, delayed, or stolen during transit. However, if this occurs, contact us at obscurawork111@gmail.com, and we’ll do our best to assist you in filing a claim with the carrier.

Incorrect Address or Delivery Issues

Please ensure all shipping information is correct before confirming your order. We cannot offer refunds or replacements for orders shipped to incorrect or incomplete addresses provided by the customer.

Returns Without Authorization

Returns will not be accepted without prior authorization from our support team. Unauthorized returns will not be processed and will not be eligible for a refund.

Contact Us

If you have any questions or concerns regarding this policy, reach out anytime at obscurawork111@gmail.com. Our team will get back to you as soon as possible.